drlunanerd
Aug 25, 05:08 PM
I've just come out the other side of a protracted saga with AppleCare.
Bought my first personal Apple laptop, a MacBook, in May (having supported and bought a lot of their hardware over the years in my job).
It had a couple of faults so I decided to send it in to get repaired.
It took them 2 months to get a working laptop back to me.
After 1 month I had the original MacBook returned, which they hadn't repaired at all, apparently due to spare parts availabilty problems.
After another 2 weeks they sent a replacement MacBook. Which was DOA. At this point I asked for a refund as I had no confidence in the quality control of the product.
Customer Relations then offered me an upgrade to a new Macbook Pro, which I have now and am happy with.
So a happy ending, but a disgracefully long wait to get to it. Unfortunately this has been my experience with AppleCare over the years - it takes far too long to get hardware repaired - whether you take it to an Authorised Repair Centre or send it to AppleCare. It's useless in a business environment. At the least Apple need to add a next business day service, just like all the other 'tier one' PC manufacturers do. I'm baffled why Apple don't offer this.
Bought my first personal Apple laptop, a MacBook, in May (having supported and bought a lot of their hardware over the years in my job).
It had a couple of faults so I decided to send it in to get repaired.
It took them 2 months to get a working laptop back to me.
After 1 month I had the original MacBook returned, which they hadn't repaired at all, apparently due to spare parts availabilty problems.
After another 2 weeks they sent a replacement MacBook. Which was DOA. At this point I asked for a refund as I had no confidence in the quality control of the product.
Customer Relations then offered me an upgrade to a new Macbook Pro, which I have now and am happy with.
So a happy ending, but a disgracefully long wait to get to it. Unfortunately this has been my experience with AppleCare over the years - it takes far too long to get hardware repaired - whether you take it to an Authorised Repair Centre or send it to AppleCare. It's useless in a business environment. At the least Apple need to add a next business day service, just like all the other 'tier one' PC manufacturers do. I'm baffled why Apple don't offer this.
kalun
Sep 18, 11:27 PM
As I is naught en Amerikan canned sumone plz tell mi wen tanksgifting is? :p
lol, 1337 sp3ak FTW!!
lol, 1337 sp3ak FTW!!
kentkomine
Apr 11, 03:42 PM
Aww, I was really hoping/expecting for a summer release :( But with all the other rumors suggesting that WWDC 2011 will be software-oriented, it makes sense. The iPhone 5 better be AWESOME, or else!!
quigleybc
Aug 11, 11:54 AM
Oh my god....this phone....sigh....this phone...
This is the new G5 Powerbook....so many rumors/front page stories....
it's tiresome...
yes, I want one....but I'm tired of the speculation.
This is the new G5 Powerbook....so many rumors/front page stories....
it's tiresome...
yes, I want one....but I'm tired of the speculation.
msb3079
Apr 7, 10:59 PM
Obviously you know little about retail and accounting.
I was a manager at Circuit City for several years and I could not disagree any more.
The quicker you move stock, the better.
Obviously, you DON'T know.
I was a manager at Circuit City for several years and I could not disagree any more.
The quicker you move stock, the better.
Obviously, you DON'T know.
Rt&Dzine
Apr 27, 09:17 AM
The tinfoilhatism in the comments on that link is out of hand.
Can you really blame them? They won't have a purpose in life without Birtherism.
Can you really blame them? They won't have a purpose in life without Birtherism.
wpotere
Apr 27, 12:05 PM
I lost mine a few years ago and it was re-issued so it isn't worn and faded. Does that mean I can't run for president? :eek::p
brewno
Mar 26, 12:53 AM
I tested Lion, and removed it after a month. Not buying it. I'll use Snow Leopard, it's the best OS so far. I'll see the one after Lion, maybe there will be something interesting.
AndroidfoLife
Apr 6, 04:42 PM
Upper Middle Class FTW!
Poor college student for the win.
I have to be a part time street pharmacist to pay for my tech additions
Poor college student for the win.
I have to be a part time street pharmacist to pay for my tech additions
Geckotek
Apr 7, 10:29 PM
Every day Apple stores get shipments of iPads....but they don't sell them when the arrive. They hold them for the line that forms the next morning.
Seems odd to me. Like they are purposely making a spectacle in front of the store every morning.
This morning the store I went to had NO AT&T models?!?!?! So tomorrow morning there will be yet another line of those that failed today (including myself).
On topic, I called Best Buy and was told that unless I pre-ordered before the day of the sale, I could not get an iPad 2. My co-worker walked in last week off the street and purchased one. Why the inconsistent message? I don't get it.
Seems odd to me. Like they are purposely making a spectacle in front of the store every morning.
This morning the store I went to had NO AT&T models?!?!?! So tomorrow morning there will be yet another line of those that failed today (including myself).
On topic, I called Best Buy and was told that unless I pre-ordered before the day of the sale, I could not get an iPad 2. My co-worker walked in last week off the street and purchased one. Why the inconsistent message? I don't get it.
swingerofbirch
Aug 26, 07:39 PM
I hope they use Conroe in the iMac over Merom. Conroe is faster than Merom at cheaper prices. But it would mean more hardware tweaking that plopping a Merom in there.
4God
Jul 14, 02:35 PM
... and the other one HD-DVD! :eek: ;) :D
Doh! Well, again IMHO, it is my preference to have only one optical drive built in. I could always add an external later.
Doh! Well, again IMHO, it is my preference to have only one optical drive built in. I could always add an external later.
California
Aug 26, 03:21 AM
I tell you, I've had nothing but trouble with Apple. I'm young, I'm a medical student (so relatively affluent), and I'm a "switcher." I'm their target audience! That switching part though, that was a mistake on my part. Mac OS X is beautiful software, I love it. Unfortunately I've had a lot of problems with the hardware. These days it's enough I wish I still had my IBM/Lenovo laptop--that never gave me problems.
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bob5820
Sep 13, 08:13 AM
cool!! They should hopefully increase speed :)
I like the fact that you can upgrade the processors now, but Xeons are pretty expensive. I believe the article stated that quad core is not likely to reach dual core speeds. Some situations will get better performance from faster dual core CPUs while others may get better performance from slower quad core CPUs.
I like the fact that you can upgrade the processors now, but Xeons are pretty expensive. I believe the article stated that quad core is not likely to reach dual core speeds. Some situations will get better performance from faster dual core CPUs while others may get better performance from slower quad core CPUs.
AppleJustWorks
Aug 26, 05:19 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
NoNothing
Mar 31, 04:07 PM
How is it biting them in the ass? Android is the fastest growing OS with a larger share than IOS. I think it's been a very succesfull strategy.
Only if you do not add products like the iPad and the iPod Touch. In other words, if you throw out 50% of the iOS products.
Only if you do not add products like the iPad and the iPod Touch. In other words, if you throw out 50% of the iOS products.
aquanutz
Aug 16, 10:47 PM
all if have to say is: I want one (along with everyone else on this forum.) :D
Nuck81
Dec 1, 11:18 AM
Cool thanks. I will give this a try. Anything to get this bus done. I hate the tasks where whatever it is you are driving is real slow!
Heh, if you like driving the bus, you'll LOVE the next two races at Top Gear...
Heh, if you like driving the bus, you'll LOVE the next two races at Top Gear...
Multimedia
Aug 27, 11:33 PM
Core 2 Duo is here. Looks like Toshiba is first out of the gate with Core 2 Duo laptops:Toshiba Qosmio G35-AV660 - AVPC Laptop (http://www.toshibadirect.com:80/td/b2c/pdet.to?poid=347885&coid=-30600&seg=HHO)
Wow! And only $3499 :rolleyes: I think a lot of us here would have a problem with the 10.1 pounds part. I agree the 17" 1920 x 1200 would be wonderful. I like all the features - esp if we could have an HD-DVD SuperMultiDrive and dual HDs. But the battery life of 2.5 hours leaves a lot to be desired. I guess you can't have it all without losing something in the process - like reasonable weight, battery life and price. :p
Wow! And only $3499 :rolleyes: I think a lot of us here would have a problem with the 10.1 pounds part. I agree the 17" 1920 x 1200 would be wonderful. I like all the features - esp if we could have an HD-DVD SuperMultiDrive and dual HDs. But the battery life of 2.5 hours leaves a lot to be desired. I guess you can't have it all without losing something in the process - like reasonable weight, battery life and price. :p
Drew n macs
Apr 7, 10:40 PM
On topic, I called Best Buy and was told that unless I pre-ordered before the day of the sale, I could not get an iPad 2. My co-worker walked in last week off the street and purchased one. Why the inconsistent message? I don't get it.
The same thing happened to me at bestbuy, inventory showed they had ipads available I went to the store and none available. I called a couple hours later and they said the had the 32gb available, so I trek back to BB and by the time I got there they were all gone. Interesting, I don't know what to believe.
The same thing happened to me at bestbuy, inventory showed they had ipads available I went to the store and none available. I called a couple hours later and they said the had the 32gb available, so I trek back to BB and by the time I got there they were all gone. Interesting, I don't know what to believe.
aohus
Apr 19, 02:56 PM
Apple mastered the GUI that Xerox gave it to them.In other words, my mother means much more to me than God.
Apple may have expanded upon existing GUI elements, but it didn't invent the GUI. Very big difference there.
Apple may have expanded upon existing GUI elements, but it didn't invent the GUI. Very big difference there.
MacinDoc
Aug 26, 08:39 PM
I agree. But I refuse to buy any "So-Called" MacBook Pro until they have implemented the easy access HD professional feature they put in the MacBook. I would rather buy a C2D MacBook with that feature than ever buy a MBP without it. :mad:
Apple has, on occasion, introduced new or upgraded features on its consumer computers when those computers were refreshed between refresh cycles of their professional computers. For example, at one time, the iMac had a faster SuperDrive than the Power Mac. Of course, with the next refresh of the pro computers, the new/upgraded features seen previously in the consumer products have always been added.
Apple has, on occasion, introduced new or upgraded features on its consumer computers when those computers were refreshed between refresh cycles of their professional computers. For example, at one time, the iMac had a faster SuperDrive than the Power Mac. Of course, with the next refresh of the pro computers, the new/upgraded features seen previously in the consumer products have always been added.
After G
Aug 25, 11:26 PM
I guess I am lucky, but I haven't had problems through all the Macs I have bought. It may be because I haven't bought rev A of any product.
The eMac was 2nd gen. No problems.
The iBook was 2nd to last gen. No problems.
And the Intel Mac mini is just an internals change. We'll wait and see.
If my Intel mini conks out unexpectedly, I will give Apple one more chance, because they haven't worked with Intel hardware extensively like PPC hardware.
At the same time, there is a price to pay for lower prices. Would you be willing to pay premiums for quality? I'm glad Apples are cheaper, but not glad about the downturn in quality. I think I would pay a bit more for quality, myself.
The eMac was 2nd gen. No problems.
The iBook was 2nd to last gen. No problems.
And the Intel Mac mini is just an internals change. We'll wait and see.
If my Intel mini conks out unexpectedly, I will give Apple one more chance, because they haven't worked with Intel hardware extensively like PPC hardware.
At the same time, there is a price to pay for lower prices. Would you be willing to pay premiums for quality? I'm glad Apples are cheaper, but not glad about the downturn in quality. I think I would pay a bit more for quality, myself.
Geckotek
Apr 7, 10:29 PM
Every day Apple stores get shipments of iPads....but they don't sell them when the arrive. They hold them for the line that forms the next morning.
Seems odd to me. Like they are purposely making a spectacle in front of the store every morning.
This morning the store I went to had NO AT&T models?!?!?! So tomorrow morning there will be yet another line of those that failed today (including myself).
On topic, I called Best Buy and was told that unless I pre-ordered before the day of the sale, I could not get an iPad 2. My co-worker walked in last week off the street and purchased one. Why the inconsistent message? I don't get it.
Seems odd to me. Like they are purposely making a spectacle in front of the store every morning.
This morning the store I went to had NO AT&T models?!?!?! So tomorrow morning there will be yet another line of those that failed today (including myself).
On topic, I called Best Buy and was told that unless I pre-ordered before the day of the sale, I could not get an iPad 2. My co-worker walked in last week off the street and purchased one. Why the inconsistent message? I don't get it.